Victory Services Club Wins Gold for Best Venue Customer Service at the Conference & Events Awards
08 July 2024
Victory Services Club (VSC) is thrilled to announce winning the Gold Award for Best Venue Customer Service (up to 500 theatre style) at the prestigious Conference & Events Awards 2024.
The Conference & Events Awards celebrate the very best in the industry, recognising excellence in venues, organisers, and suppliers. The Best Venue Customer Service award highlights the venues that go above and beyond to deliver an outstanding customer experience for their clients. Victory Services Club's win in this category is a testament to the long service and dedication of the team and the team’s customer-centric approach.
Mark Field, General Manager of Victory Services Club, commented on the Club's achievement: "We are incredibly proud to receive this award for Best Venue Customer Service. At VSC, our priority is always to create a welcoming and seamless experience for all our guests. This award is recognition of the hard work and dedication of our entire team, who consistently strive to exceed client expectations, and whose dedication contributes to our 85% customer retention rate. We are honoured to be recognised and look forward to continuing to provide unparalleled service to our members and clients."
Judges comments included:
“(VSC is) the winner for me - 85% repeat business is exceptionally high. World class status is a standout achievement. Really like the mystery guest programme.”
“Impressive staff retention which means clients are working with people who know the venue inside out to help them go the extra mile. They're awarding winning for customer service and they have a Gold ECOsmart accreditation.”
This award follows the recent ‘World Class Status’ bestowed upon the Club by the Institute of Hospitality in 2023 – making the VSC the only venue in the world to achieve this level of customer service.
For more information about Victory Services Club and its award-winning services, please visit www.vsc.co.uk or contact our events team at events@vsc.co.uk.
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