Events Team Leader (North and Wales) Vacancy
About the NRLA
The National Residential Landlords Association is the UK's largest membership organisation for private residential landlords, supporting and representing over 100,000 members. The association was created from the merger of the RLA and NLA in April 2020.
NRLA members range from full-time landlords running property portfolios to those letting single bedroom flats. Whatever their status, most landlords face the same regulatory and legal challenges, with over 150 pieces of legislation creating hundreds of legal obligations for the private residential lettings sector.
In September 2023, the NRLA acquired Safe2, a provider of all forms of property safety certification. Safe2 provides landlords with a single compliance service to ensure gas, electrical safety and energy performance certificates are up to date.
The NRLA is always looking for enthusiastic and ambitious people to join the team. Our colleagues work from either Central Manchester or Central London with the option to work hybrid between an office location and home.
As a small/medium-sized company, we expect and require our people to be adaptable and flexible in their role and willing to try out innovative approaches and develop new skills. In return, we aim to provide a positive working environment where people can learn and develop with the support of other colleagues.
Our members provide over 80% of our revenue and so their satisfaction is vital to our long-term success. Accordingly, we want to attract people who understand this and can always challenge themselves to try to deliver a better service.
In return colleagues will receive a competitive salary and benefits package.
NRLA benefits are as follows:
- 25 days annual leave increasing to 26 days with 3 years’ service and 27 days with 5 years’ service
- Additional annual day off for your birthday
- Salary Sacrifice Pension scheme
- Life assurance
- Cash plan health and wellbeing benefit including EAP and counselling service
- Company sick pay
- Cycle purchase loans, season tickets loans and interest free staff loans
- Complimentary NRLA membership
- Non contractual annual bonus scheme relating to individual and organisational performance
MAIN PURPOSE AND SCOPE OF JOB
To provide support to the Events & Regional Network Manager, drive the event strategy and take responsibility for the day-to-day management of the team of circa 9 Regional Representatives.
To ensure that this front-line service provides effective engagement to both members and non-members demonstrating professionalism at all times.
To project the values of the NRLA promoting its position as the leading independent national organisation.
To support and manage the day-to-day event operations of the NRLA.
DUTIES AND KEY RESPONSIBILITIES
- Coordinate all NRLA regional and local events, ensuring they run within budget and in accordance with the NRLA Event Strategy.
- Assist Regional Representatives in the planning and delivery of programme of regional and local events.
- Attend events where necessary
- Drive the content and speaker strategy for regional events
- Prepare weekly and monthly detailed reporting and quarterly budget reconciliations
- Assist Regional Representatives with increasing event attendance, working with local groups and businesses
- Prepare and send marketing emails for regional and local events in accordance with NRLA Marketing Strategy.
- Assist the Events and Regional Network Manager to deliver National in person events including the Annual Conference.
- Liaise with the Commercial Services team to ensure the smooth management of the Exhibition and Sponsorship packages for the Annual Conference and NRLA on Tour events.
- Coordinate, as part of the events team, the NRLA’s presence at Industry Events.
- Manage relationships with local affiliate groups.
- Assist Regional Representatives, Policy, Accreditation, and Marketing Colleagues with the Local Authority strategy.
- Provide line-management, support, and development to team members, to ensure that they are appropriately structured and resourced to deliver on KPIs.
- Develop a robust performance culture and commitment to customer satisfaction.
- Monitoring and reporting on the cost and performance of Regional Representatives.
- Adopt a style of leadership that supports excellence and organisational success.
- Coordinate the programme of national webinars.
Qualifications / Background
Desirable
- Events qualification or business management
- Experience of being a landlord and/or experience of working in the Private Rental Sector
Skills & Abilities
- Clear, concise written & spoken communication skills
- Excellent organisational and multi-tasking skills
- Ability to plan ahead & deliver on plans
- Good negotiation skills with colleagues & third parties
- Demonstrable team player who can evidence a sophisticated collaborative approach to working with internal and external stakeholders.
- Ability to engage landlords
- ability to identify opportunities & deliver solutions
- Excellent presentational skills
- Proven ability to build networks, and work in partnership with relevant bodies and organisations
- Proven ability to handle sensitive issues in a professional manner, confidentially, and to deadlines
- Self-motivated with a willingness to tackle any task.
Experience
- Experience working in events
- Track record of planning & delivering projects to budget, specification and deadline
- Track record of leading, motivating, and developing a remote team
- Experienced in the setting and monitoring of agreed objectives and performance management
Knowledge
- Must be familiar with the General Data Protection Regulations (GDPR)
- Commercial awareness of costs v achieving objectives
- Awareness of key issues in the PRS
Personal Attributes and other requirements
- Willing to travel and occasionally work unsocial hours
- Driving licence and own car preferrable
- Flexible & resilient
- Takes pride in their work and always strives to improve performance
Please email hr@nrla.org.uk to apply