Account Manager – Sales

• Location: Home office & Hinckley office (2–3 days/week in client meetings) 
• Reporting to: Head of Account Management and Sales Director 
• Working pattern: 5 days/week; additional hours may be required to meet business needs 

Role Purpose: 

• Proactively manage a portfolio of existing customers 
• Develop accounts with significant growth potential 
• Achieve targeted financial sales performance for allocated accounts 
• Produce Account Development Plans for high-value and growth-forecast customers 
• Promote the full range of company services 

Key Responsibilities: 

• Engage with customers through face-to-face and virtual meetings, site visits, client events, webinars, and networking opportunities (target: 6 appointments/week, including site visits) 
• Organize at least 3 after-hours client events per year 
• Use sales research tools to identify new contacts and infiltrate accounts 
• Record all customer engagement activities in the CRM database 
• Prepare customer reviews with actionable insights for future buying strategies 

• Develop Account Development Plans with client-specific objectives to maximize service use and account growth 

• Build strong relationships with stakeholders at all levels to demonstrate the value of Conference Care’s services 

Performance Measurement: 

• Achievement of set sales targets 
• Quality and effectiveness of Account Development Plans 
• CRM reporting, participation in sales meetings 
• KPI results 
• Effective use of the Sales Toolkit 

Work Environment:

• Combination of home and office-based work 
• Regular client meetings (2–3 days/week) 
• Flexibility for additional hours as required 

Required Skills and Experience: 

• Proven experience in account management, sales, or business development, ideally within events, hospitality, or related sectors 
• Strong relationship-building and stakeholder management skills at all levels 
• Excellent communication and presentation abilities, both in-person and virtually 
• Ability to organize and deliver client events, meetings, and site visits 
• Proficiency in CRM systems and sales research tools 
• Analytical mindset with the ability to prepare account development plans and customer reviews 
• Results-driven, with a track record of meeting or exceeding sales targets 
• Strong organizational skills and attention to detail

• Flexibility to work additional hours and travel for client meetings/events as required 

Company Benefits:

• Positive, supportive office environment with a focus on employee wellbeing (physical and mental health initiatives, regular breaks, desk setup, break areas) 
• Employee Assistance Programme for mental health support 
• Clean, well-maintained office space and collaborative team culture 
• Access to relevant training courses for professional development 
• Clear KPIs and performance expectations 
• Opportunities to participate in company events, wellbeing surveys, and team activities 

Our Mission and Values: 

• At Conference Care, our mission is to inspire, innovate, and create change—helping people reach their goals and share success. 
• We deliver complete, accountable event solutions, from venue sourcing and delivery to post-event reporting, providing simplicity, cost certainty, and measurable value, all underpinned by carbon-conscious innovation. 
• We are proud to be a B Corp, meeting the highest standards in governance, ethics, accountability, transparency, employee wellbeing, community impact, and environmental stewardship. 

Our values include: 

• Excellence 
• Integrity 
• Sustainability 
• Collaboration 
• Community 
• Innovation 

How to Apply 

If you’re ready to join a dynamic team and make a real impact, we’d love to hear from you! Please send your cover letter and CV to Sarah Huckerby – Head of Account Management - sarahh@conferencecare.com 

Conference Care Limited, Watling House, 1 Watling Drive, Hinckley, Leicestershire, LE10 3EY