Operations Lead - 21 hours per week (over 3-5 days)

Operations Lead - Remote (with occasional UK travel)

Job Summary 

The ABPCO Operations Lead oversees the successful delivery of day-to-day activities and works closely with the Executive Director to deliver the organisation’s programme of activities. 

In this new role, you will be the first point of contact for all incoming enquiries and provide ongoing operational and administrative support across the business. Outstanding stakeholder communication skills are essential, as is a good eye for detail. You’ll also be the go-to person for suppliers and business partners, including our bookkeeping and accountancy support provider so financial literacy is essential. 

The successful candidate will have previous experience delivering events and will work as part of a project team to deliver ABPCO’s growing programme of in-person and virtual events, including our annual Festival of Learning and Awards events. 

Responsibilities 

• Be the first point of contact for current and new member enquiries, suppliers and business partners 
• Oversee membership renewals and retention including data analysis and reporting 
• Update the ABPCO website, lead on our online Knowledge Hub and ensure the ABPCO membership database is kept up-to-date 
• Manage assigned ABPCO member groups, committees and taskforces; supporting and motivating volunteers 
• Support the Executive Director with budgets, executive committee elections, meeting agendas, planning, minutes etc and other related tasks. 
• Work as part of a project team to deliver our growing programme of face-to-face and online events, training courses and roundtable meetings with specific responsibility for coordinating operational delivery including venues, AV, catering, equipment and other logistics. 
• Oversee on-site events where required, including coordinating set-up, troubleshooting and supporting smooth delivery, ensuring compliance with health and safety requirements, including risk assessments where appropriate 
• Produce evaluation and performance reports to review attendance, delivery and outcome, including recommendations for further improvements. 
• Manage assigned stakeholder relationships (including speakers, sponsors and suppliers) and contracts to ensure quality of service and value for money 
• Support the development and use of digital systems used to manage operations, membership or events 
• Work with communications or marketing activity where required to support promotion and engagement 
• Ensure our operational processes are documented, adhered to, and kept up-to-date, making sustainability part of our everyday work and decision-making frameworks. 

• Fulfil day-to-day administration responsibilities 

In addition to the above, the postholder will be required to undertake any other reasonable duties as identified by the Executive Director. 

Organisational Accountabilities 

Postholders should: 

• Carry out their duties in line with ABPCO policies, promoting a positive approach to a harmonious working environment. 
• Challenge inappropriate behaviour and language constructively. 
• Identify training needs for themselves and any employees they are responsible for (if appropriate), in line with the Equality Act 2010. 
• Manage information in line with ABPCO policies, procedures and guidance on Data Protection, GDPR, Freedom of Information, confidentiality, information security and sharing to ensure compliant, efficient and effective information governance 
• Carry out their responsibilities with due regard to the ABPCO’s policies and procedures for Health and Safety at Work. 
• Maintain awareness of all ABPCO policies and procedures and should report any concerns relating to non-compliance with our policies and procedures 

Job Requirements 

• A minimum of 2-3 years’ experience working in a similar professional body/association role 
• Previous experience overseeing the delivery of events, training courses and conferences including working with venues and suppliers 
• Experience supporting, managing and motivating volunteers. 
• Demonstrable customer service skills 
• Good financial literacy with experience preparing, reporting against and updating budgets. 
• Strong IT literacy including MS Office, CRMs and CMSs. 
• Comfortable working with a high degree of autonomy in a fully remote role 

The role includes some UK travel including a requirement for overnight stays at approximately 3-4 events per year. 

Interested candidates are invited to submit their CV along with a cover letter to hello@abpco.org by the closing date above. If you are an ABPCO member, please indicate this as part of your application. 

1st interviews (online) are expected to take place on 9 April. 

2nd interviews (face-to-face, location TBC) are expected to take place on 16 April.