I have been Society Administrator & Conference organiser for the SCTS for nearly 20 years and have overseen the development and expansion of an association that has gone from 1 to 4 permanent employees and an annual meeting that has grown exponentially year after year both in terms of number of delegates, size of exhibition and surplus achieved. We put together a comprehensive scientific programme attracting international and national faculty, wet labs, networking opportunities and a popular gala dinner. We aim to provide an outstanding customer service experience to all of our members, clients, service providers and patients whatever their need.